Privacy Policy

1. What Information Do We Collect?

The type of personal information we collect depends on your interaction with our Website. Information we may collect and store includes:

• Name
• Email address
• Address
• Login credentials

2. Types of Information

The Privacy Act 1988 (Cth) classifies personal data into:

We only use Sensitive Information:

• For the purpose it was collected,
• For a directly related secondary purpose, and
• With your consent or as permitted by law.

3. How We Collect Your Personal Information

We collect personal information:

• Directly from you—through forms, sign-ups, or support requests on our Website or related platforms.
• Automatically—via cookies that enhance your browsing experience (these do not usually identify you personally).

If Sensitive Information is collected, it is handled in accordance with this policy. We may also receive information from third parties and will take reasonable steps to notify you when this occurs.

4. Purpose of Collection

We collect your information to:

• Deliver, improve, and personalise our services
• Maintain and improve Website functionality
• Send service updates, news, or promotional material
• Respond to enquiries and support requests

We may share your information with trusted third-party service providers who support our operations. Maintenance staff may access data during the course of their work.

By using our Website, you consent to receiving direct marketing communications from SuperCoach365 by RYZA Digital that relate to services you would reasonably expect. You can opt out at any time via the unsubscribe link. Sensitive Information is never used for marketing purposes.

5. Security, Access & Correction

We apply reasonable safeguards to protect your personal information. When no longer needed, information is securely destroyed or anonymised.

We retain personal information for up to seven years to meet business and legal obligations.

You have the right to:

• Access your personal information (Australian Privacy Principle 12)
• Request corrections to inaccurate or outdated data (Australian Privacy Principle 13)

To make a request, contact us using the details in Section 9.

6. Complaints Procedure

To raise privacy concerns, please contact us. Our admin team will review the complaint and may request additional details for investigation.

If your complaint is valid, we'll take steps to resolve it. If you're not satisfied, you may escalate the issue to the Office of the Australian Information Commissioner (OAIC).

7. Overseas Disclosure

We do not transfer personal information overseas unless requested by you. If such a transfer occurs, the overseas recipient may not be bound by the Australian Privacy Principles, and we are not responsible for how that data is handled.

8. GDPR Notice

While the General Data Protection Regulation (GDPR) provides additional rights to EU residents, SuperCoach365 by RYZA Digital does not actively target or monitor users in the EU. Therefore, GDPR generally does not apply.

9. Contacting Us About Privacy

For any questions, access requests, corrections, or complaints: